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Operational risk management [electronic resource] : a practical approach to intelligent data analysis / edited by Ron S. Kenett, Yossi Raanan. by
Publication details: Chichester ; [Hoboken] : John Wiley & Sons, 2010
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The ITSm process design guide [electronic resource] : developing, reengineering, and improving IT service management / Donna Knapp. by
Publication details: Ft. Lauderdale, Fla. : J. Ross Pub., c2010
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Operational risk management : a complete guide to a successful operational risk framework / Philippa Girling. by Series: Wiley finance seriesPublisher: Hoboken, New Jersey : Wiley, 2013
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