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Maximizing your sales with Salesforce.com [electronic resource] / Edward Kachinske ... [et al.]. by
Publication details: Boston, MA : Course Technology, c2008
Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10251042 (1)
Citizen marketers [electronic resource] : when people are the message / Ben McConnell and Jackie Huba. by
Publication details: Chicago, IL : Kaplan Pub., c2006
Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1).
Customer loyalty, retention, and customer relationship management [electronic resource]. by Series: Journal of Consumer Marketing ; 23, no. 7
Publication details: Bradford, England : Emerald Group Publishing, c2006
Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10156459 (1)
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