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CRM at the speed of light [electronic resource] : essential customer strategies for the 21st century / Paul Greenberg. by
Edition: 3rd ed.
Publication details: New York : McGraw-Hill/Osborne, c2004
Other title:
  • Customer relationship management at the speed of light
Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10130533 (1)
Online shopping [electronic resource] / editor Professor John Fernie. by Series: International journal of retail & distribution management incorporating retail insights ; v. 33, no. 2
Publication details: Bradford, England : Emerald Group Publishing, c2005
Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10085619 (1)
Lotus Workplace Web Content Management [electronic resource] / John Bergland ... [et al.]. by Series: IBM redbooks
Edition: 1st ed.
Publication details: Cambridge, MA : IBM, International Technical Support Organization, c2004
Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10112483 (1)
DB2 UDB's high function business intelligence in e-business [electronic resource] / [Nagraj Alur ... et al.]. by Series: IBM redbooks
Edition: 1st ed.
Publication details: San Jose, Calif. : IBM Corp., 2002
Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10112712 (1)
DB2 UDB e-business guide [electronic resource] / [Rodolphe Michel ... et al.]. by Series: IBM redbooks
Edition: 1st ed.
Publication details: San Jose, Calif. : IBM, International Technical Support Organization, 2002
Other title:
  • DB2 UDB ebusiness guide
Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10112739 (1)
Measuring e-business Web usage, performance, and availability [electronic resource] / [Morten Moeller ...et al.]. by Series: IBM redbooks
Edition: 1st ed.
Publication details: Austin, TX : IBM, International Technical Support Organization, 2003
Other title:
  • Measuring ebusiness Web usage, performance, and availability
Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10112830 (1)
Patterns [electronic resource] : portal search custom design / William Tworek ... [et al.]. by Series: IBM redbooks
Edition: 1st ed.
Publication details: Armonk, NY : IBM, International Technical Support Organization, c2004
Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10112855 (1)
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