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		Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, University of North Carolina at Chapel Hill, Mary Jo Bitner, Arizona Strate University, Dwayne D. Gremler, Bowling Green State University. by Zeithaml, Valarie A [author.] Bitner, Mary Jo [author.] Gremler, Dwayne D [author.] Edition: Seventh edition. Publication details: New York : McGraw Hill : 2018 Online resources: Full text on e-books+ Availability: Items available for loan: Strathmore University (Main Library) (5)Call number: HD9980.5.Z45 2018, ... Items available for reference: Strathmore University (Main Library): Not for loan (1)Call number: HD9980.5.Z45 2018. Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		Service marketing and management : Christopher Lovelock, Jochen Wirtz People,technology,strategy by Lovelock, Christopher H Wright, Lauren Edition: 7th ed. Publication details: England Pearson education 2011 Availability: Items available for loan: Strathmore University (Main Library) (5)Call number: HD9981.5.L68 2011, ... Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		Services marketing management : a strategic perspective/ Hans Kasper, Piet van Helsdingen, Mark Gabbott. by Kasper, Hans Helsdingen, Piet van Gabbott, Mark Edition: 2d ed. Publication details: Chichester, West Sussex, England ; Hoboken, NJ : John Wiley & Sons, c2006 Online resources: Table of contents only Publisher description Availability: Items available for loan: Strathmore University (Main Library) (5)Call number: HD9980.5.K375 2006, ... Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		Services marketing management : a strategic perspective / Hans Kasper, Piet van Helsdingen, & Mark Gabbott. by Kasper, Hans Helsdingen, Piet van Gabbott, Mark Edition: 2d ed. Publication details: Chichester, West Sussex, England ; Hoboken, NJ : John Wiley & Sons, c2006 Online resources: Table of contents only Publisher description Availability: http://www.loc.gov/catdir/toc/ecip064/2005034528.html (2) Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		Services marketing : people, technology, strategy / Jochen Wirtz, Christopher Lovelock. by Lovelock, Christopher H [author.] Wirtz, Jochen [author.] Edition: Eighth edition. Online resources: Click here for online access Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1)Call number: HF5415.12.L5883 2016. Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)

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