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Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman. by
Edition: 1st ed.
Publication details: New York : AMACOM, c2009
Availability: Items available for loan: Strathmore University (Main Library) (5)Call number: HF5415.5.G672 2009, ...
The ultimate Six Sigma [electronic resource] : beyond quality excellence to total business excellence / Keki R. Bhote. by
Publication details: New York : AMACOM/American Management Association, c2002
Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1).
How to make it big as a consultant [electronic resource] / William A. Cohen. by
Edition: 3rd ed.
Publication details: New York : AMACOM, c2001
Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1).
Financial and process metrics for the new economy [electronic resource] / James Sagner. by
Publication details: New York : AMACOM, c2001
Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1).
The AMA handbook of business letters [electronic resource] / Jeffrey L. Seglin with Edward Coleman. by
Edition: 3rd ed.
Publication details: New York : AMACOM, c2002
Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1).
Treasurer's and controller's desk book [electronic resource] / Daniel L. Gotthilf. by
Edition: 3rd ed.
Publication details: New York : AMACOM, c2002
Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1).
Public relations on the Net [electronic resource] : winning strategies to inform and influence the media, the investment community, the government, the public, and more! / Shel Holtz. by
Edition: 2nd ed.
Publication details: New York : AMACOM, American Management Association, c2002
Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1).

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