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		Maximize your social : one-stop guide to building a social media strategy for marketing and business success / Neal Schaffer. by Schaffer, Neal Publisher: Hoboken, New Jersey : Wiley, 2013 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward. by Blunt, Carolyn Hill-Wilson, Martin Ward, Andrew Publisher: Chichester, England : Wiley, 2013Copyright date: �2013 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		Optimizing organization design : a proven approach to enhance financial performance, customer satisfaction and employee engagement / Ronald G. Capelle. by Capelle, Ronald G Publisher: San Francisco : Jossey Bass, [2014]Copyright date: �2014 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance / Dave Mitchell. by Mitchell, Dave, 1961- Publisher: Hoboken, New Jersey : Wiley, 2014Copyright date: �2014 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		Romancing the brand : how brands create strong, intimate relationships with customers / Tim Halloran ; cover design by Adrian Morgan. by Halloran, Tim, 1969- Morgan, Adrian Publisher: San Francisco, California : Jossey-Bass, 2014Copyright date: �2014 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		The ten principles behind great customer experiences / Matt Watkinson. by Watkinson, Matt Publication details: Harlow, England Pearson, c2012 Availability: Items available for loan: Strathmore University (Main Library) (5)Call number: HF5415.5.W385 2012, ... Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		Customer experience : future trends and insights / Colin Shaw, Qaalfa Dibeehi, Steven Walden. by Shaw, Colin, 1958- Dibeehi, Qaalfa Walden, Steven Publication details: Houndmills, Basingstoke, Hampshire ; New York : Palgrave Macmillan, 2010 Availability: Items available for loan: Strathmore University (Main Library) (5)Call number: HF5415.5.S532 2010, ... Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers / by Reza Soudagar, Vinay Iyer, Volker Hildebrand. by Soudagar, Reza Iyer, Vinay Hildebrand, Volker Edition: 1st ed. Publication details: New York : McGraw-Hill, c2012 Availability: Items available for loan: Strathmore University (Main Library) (5)Call number: HF5415.33.S63 2012, ... Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		Customer experience 3.0 : high-profit strategies in the age of techno service / John A. Goodman. by Goodman, John A Publication details: New York American Management Association 2014 Availability: Items available for loan: Strathmore University (Main Library) (5)Call number: HF5415.5.G671 2014, ... Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		Customer-centric marketing : supporting sustainability in the digital age Neil Richardson, Jon James, and Neil Kelley. by Richardson, Neil, 1963 January 25- Publication details: USA Kogan Page Limited 2015 Availability: Items available for loan: Strathmore University (Main Library) (5)Call number: HF5415.55.R53 2015, ... Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Assessment of client satisfaction with service delivery models at the Kenyatta National Hospital Voluntary counseling and testing centre Beatrice Muthoni Wamuti by Wamuti, Beatrice M Publication details: Nairobi : Strathmore University, 2015 Online resources: Click here to access full text Availability: Items available for reference: Strathmore University (Main Library): Not for loan (2)Call number: HF5415.5.W36 2015, ... Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Effects of customer retention strategies on customer retention : a case study of the banking industry in Kenya / Magdalene Njoki Kaguri by Kaguri, Magdalene N Kiraka, Ruth (Prof.) [Dean, SGS] Wang'ombe, David (Dr.) [Dean, SMC] Publication details: Nairobi : Strathmore University, 2016 Online resources: Click here to access fulltext thesis Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1)Call number: HF5415.32.K4K34 2016. Place recall Request article Log in to add tags Add to cart (remove)
		Hug your haters : how to embrace complaints and keep your customers / Jay Baer. by Baer, Jay, 1969- [author.] Publication details: New York Penguin 2016 Online resources: Cover image Availability: Items available for loan: Strathmore University (Main Library) (3)Call number: HF5415.5.B326 2016, ... Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		Value proposition design : how to create products and services customers want / written by Alex Osterwalder, Yves Pigneur, Greg Bernarda, Alan Smith ; designed by Trish Papadakos. by Osterwalder, Alexander [author.] Pigneur, Yves [author.] Bernarda, Gregory [author.] Smith, Alan [author.] Series: Strategyzer series Publication details: New Jersey John Wiley 2014 Availability: Items available for loan: Strathmore University (Main Library) (5)Call number: HF5415.5.O87 2014, ... Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Determining the factors impacting the cost of compliance with know your customer requirements in commercial banks / Caroline Kavumbi Dzanga by Dzanga, Caroline Kavumbi Mathuva, David [Dr.] [Supervisor] Publication details: Nairobi: Strathmore University; 2019 Online resources: Click here to access online Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1)Call number: HF5415.5.D93 2019. Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Influence of digital transformation processes on customer relationship management among commercial banks in Kenya / Eunice Kinyanjui by Kinyanjui, Eunice Stella Nyongesa [Dr.] [Supervisor] Publication details: Nairobi: Strathmore; 2020 Online resources: Click here to access online Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1)Call number: HF5415.5.K56 2020. Place recall Request article Log in to add tags Add to cart (remove)
		Analytics and dynamic customer strategy : big profits from big data / John F. (Jeff) Tanner, Jr. by Tanner, John F Publication details: New Jersey Wiley & sons 2014 Online resources: Click here to access online Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1)Call number: HF5415.5 T36 2014. Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)

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