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		No cover image available Beyond customer service, revised [electronic resource] / Richard F. Gerson. by Gerson, Richard F ebrary, Inc Series: Fifty-Minute series Edition: Rev. ed. Publication details: Menlo Park, Calif. : Crisp Publications, c1998 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Positively outrageous service [electronic resource] : how to delight and astound your customers and win them for life / T. Scott Gross. by Gross, T. Scott ebrary, Inc Edition: 2nd ed. Publication details: Chicago : Dearborn Trade, 2004 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available When customers talk [electronic resource] : --turn what they tell you into sales / T. Scott Gross and BIGresearch. by Gross, T. Scott ebrary, Inc Publication details: Chicago, IL : Dearborn Trade Pub., c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10069582 (1) Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Assessing financial access in Brazil [electronic resource] / Anjali Kumar ... [et al.]. by Kumar, Anjali ebrary, Inc Series: World Bank working paper ; no. 50. Publication details: Washington, D.C. : World Bank, c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available QUIS 9 [electronic resource] / Guest editor: Anders Gustafsson. by Gustafsson, Anders ebrary, Inc Series: International journal of service industry management ; v.16, no. 2 Publication details: Bradford, England : Emerald Group Publishing, c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available QUIS 9 symposium [electronic resource] : service excellence in management / guest editors: Professor Anders Gustafsson and Professor Bo Evardsson. by Evardsson, Bo Gustafsson, Anders ebrary, Inc Series: Managing service quality an international journal ; v.15, no. 2 Publication details: Bradford, England : Emerald Group Publishing, c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Cultural perspectives on services marketing [electronic resource] / guest editor: Michael Laroche. by La Roche, Michael ebrary, Inc Series: Journal of services marketing ; v.19, no. 3 Publication details: Bradford, England : Emerald Group Publishing, c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Wake up your call center [electronic resource] : how to be a better call center agent / Rosanne D'Ausilio. by D'Ausilio, Rosanne, 1941- ebrary, Inc Series: Customer access management Edition: 4th ed. Publication details: West Lafayette, Ind. : Ichor Business Books, c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10091257 (1) Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Service recovery and service continuity [electronic resource] / guest editors Steve Baron, Kim Harris and Dominic Elliott. by Baron, Steve Elliott, Dominic Harris, Kim ebrary, Inc Series: Journal of services marketing ; v.19, no. 5 Publication details: Bradford, England : Emerald Group Publishing, c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Service innovation management [electronic resource] / guest editor Allard C.R. van Riel. by van Riel, Allard C. R ebrary, Inc Series: Managing service quality: an international journal ; v. 15, no. 6 Publication details: Bradford, England : Emerald Group Publishing, c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available S1 Consumer Suite for z/OS installation guide [electronic resource] / [Vasilis Karras, Hoson Rim]. by Karras, Vasilis Rim, Hoson International Business Machines Corporation. International Technical Support Organization ebrary, Inc Series: IBM redbooks Edition: 1st ed. Publication details: Poughkeepsie, NY : IBM, International Technical Support Organization, 2002 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available The real-time contact center [electronic resource] / Donna Fluss. by Fluss, Donna ebrary, Inc Edition: 1st ed. Publication details: New York, NY : AMACOM Books, c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10120156 (1) Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Demystifying six sigma [electronic resource] : a company-wide approach to continuous improvement / Alan Larson. by Larson, Alan ebrary, Inc Publication details: New York : AMACOM, c2003 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10120158 (1) Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Customer service training 101 [electronic resource] : quick and easy techniques that get great results / Renee Evenson. by Evenson, Renee, 1951- ebrary, Inc Publication details: New York : AMACOM, c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10120166 (1) Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Secret service [electronic resource] : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson. by DiJulius, John R, 1964- ebrary, Inc Publication details: New York : AMACOM, c2003 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Creating value with customers [electronic resource] / editor: Robert M. Randall. by Randall, Robert M ebrary, Inc Series: Strategy & leadership ; v.34, no.2 Publication details: Bradford, England : Emerald Group Publishing, c2006 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Service quality [electronic resource] : an Emerald guide. by ebrary, Inc Publication details: Bradford, England : Emerald Group Publishing, c2003 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Corporate and customer communications [electronic resource] : an Emerald guide. by ebrary, Inc Publication details: Bradford, England : Emerald Group Publishing, c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Class acts [electronic resource] : service and inequality in luxury hotels / Rachel Sherman. by Sherman, Rachel, 1970- ebrary, Inc Publication details: Berkeley : University of California Press, c2006 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10153068 (1) Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Niche envy [electronic resource] : marketing discrimination in the digital age / Joseph Turow. by Turow, Joseph ebrary, Inc Publication details: Cambridge, Mass. : MIT Press, c2006 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10173665 (1) Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)

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Your search returned 217 results.