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		No cover image available How to get your clients to come back for more \ Ben, Jacques by Ben, Jacques Publication details: Nairobi Financial Post 2011 Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available They come, see, conquer and upset customers Dr. Havi Murungi by Murungi, Havi Publication details: Nairobi The Kenya Institute of Management May, 2011 Availability: Items available for reference: Special Collection: Not for loan (1). Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Dear customer, yes I do Peter N. Kiriri, by Kiriri, Peter N Publication details: Nairobi The Kenya Institute of Management May, 2011 Availability: Items available for reference: Special Collection: Not for loan (1). Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available The wow factor Daphine Okonji by Okonji, Daphine Publication details: Nairobi The Kenya Institute of Management May, 2011 Availability: Items available for reference: Special Collection: Not for loan (1). Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available My list of shame: Carole Kimutai top ten businesses with the worst customer experience in Kenya by Kimutai, Carole Publication details: Nairobi The Kenya Institute of Management May, 2011 Availability: Items available for reference: Special Collection: Not for loan (1). Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available The nuts and bolts of customer intimacy Sultan Amri Nassor by Nassor, Sultan Amri Publication details: Nairobi The Kenya Institute of Management May, 2011 Availability: Items available for reference: Special Collection: Not for loan (1). Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Front line employees: Norah Owaraga turned terrorists by Owaraga, Norah Publication details: Nairobi The Kenya Institute of Management May, 2011 Availability: Items available for reference: Special Collection: Not for loan (1). Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Business is about the customer Thuranira Mutunga by Mutunga, Thuranira Publication details: Nairobi The Kenya Institute of Management May, 2011 Availability: Items available for reference: Special Collection: Not for loan (1). Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available How to avhieve good customer relations by Morangi, Lucy Publication details: Kenya Business Post May, 2011 Availability: Items available for reference: Special Collection: Not for loan (1). Place recall Request article Log in to add tags Add to cart (remove)

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