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They come, see, conquer and upset customers Dr. Havi Murungi by
Publication details: Nairobi The Kenya Institute of Management May, 2011
Availability: Items available for reference: Special Collection: Not for loan (1).
My list of shame: Carole Kimutai top ten businesses with the worst customer experience in Kenya by
Publication details: Nairobi The Kenya Institute of Management May, 2011
Availability: Items available for reference: Special Collection: Not for loan (1).
The nuts and bolts of customer intimacy Sultan Amri Nassor by
Publication details: Nairobi The Kenya Institute of Management May, 2011
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Front line employees: Norah Owaraga turned terrorists by
Publication details: Nairobi The Kenya Institute of Management May, 2011
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Business is about the customer Thuranira Mutunga by
Publication details: Nairobi The Kenya Institute of Management May, 2011
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Signalling success Murugi Ndwiga by
Publication details: Nairobi The Kenya Institute of Management May, 2011
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Hello.......hello? Laurie Tarken by
Publication details: Nairobi The Kenya Institute of Management May, 2011
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Creating an image for a small business Derek Bbanga by
Publication details: Nairobi The Kenya Institute of Management May, 2011
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After ISO certification what next Simal Raicha by
Publication details: Nairobi The Kenya Institute of Management May, 2011
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Survival of the fittest Nancy F. Kamuzora by
Publication details: Nairobi Marketing Africa Limited 2011
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Survival of the cheapest? Madhur Taneja by
Publication details: Nairobi Marketing Africa Limited 2011
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VAT refund submission : an overview of the requirements Andrew Ringera
Publication details: Nairobi Liason Media 2011
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Bad stocks : stuck; what next? Moses Gituiki by
Publication details: Nairobi Liason Media 2011
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Communication and business: the need for structures Wangui Kiili by
Publication details: Nairobi Liason Media 2011
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Marketing and Business Ethica Lamin Manjang by
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How to cut business cost Bullock Mimi by
Publication details: Nairobi Financial post June 2011
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How to avhieve good customer relations by
Publication details: Kenya Business Post May, 2011
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Six signs that you may be a bad boss. Derek Bbanga. by
Availability: Items available for reference: Special Collection: Not for loan (1). Strathmore University (Main Library): Not for loan (1).
Take a test drive Mumbi Njoroge, by
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