TY  - BOOK
AU  - Peluso,Alessandro M.
ED  - ebrary, Inc.
TI  - Consumer satisfaction: advancements in theory, modeling, and empirical findings 
AV  - HF5415.335 .P45 2011eb
U1  - 658.8/343 23
PY  - 2011///
CY  - Bern, Switzerland, New York
PB  - Peter Lang
KW  - Consumer satisfaction
KW  - Research
KW  - Methodology
KW  - Marketing research
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references and index; Introduction -- The construct of consumer satisfaction -- An application of the knowledge-hope model of consumer satisfaction -- Methodology -- Research implications and operational strategies to increase consumer satisfaction; Electronic reproduction; Palo Alto, Calif.; ebrary; 2011; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/strathmore/Doc?id=10600118
ER  -