TY - BOOK AU - Stone,Florence M. ED - ebrary, Inc. TI - Coaching, counseling & mentoring: how to choose & use the right technique to boost employee performance AV - HF5385 .S76 2007eb U1 - 658.3/124 22 PY - 2007/// CY - New York PB - American Management Association KW - Mentoring in business KW - Employees KW - Coaching of KW - Counseling of KW - Training of KW - Electronic books KW - local N1 - Includes index; Introduction : three ways to develop high-performance employees -- Your role as a coach -- Coaching as an ongoing responsibility -- Let's talk : "should I say that?" -- Coaching traps and problems -- Why counsel troublesome people? -- How to turn around problem employees and employees with problems -- Let's talk : specific counseling sessions -- Counseling dilemmas : traps and pitfalls to avoid -- What mentoring can do to help high achievers- and you -- Mentor as a role model, broker, advocate, and career counselor -- Let's talk : face-to-face and e-conversations -- Mentoring traps to avoid -- Epilogue : your role as a leader; Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries UR - http://site.ebrary.com/lib/strathmore/Doc?id=10196181 ER -