01824nam a2200433Ia 4500001001200000003000800012005001700020006001900037007001500056008004100071010001700112020001500129040002100144035002100165050002500186090001700211245015700228250001200385260007700397300002400474490001700498500002100515500002000536504005100556533015200607630004500759630004600804650005000850650004400900650004700944650003800991655003401029700002701063710010401090710002201194830002601216856013101242999001701373ebr10112449CaPaEBR20260707175714.0m        u        cr cn|||||||||050516s2004    txua    sb    001 0 eng d  z  2005274478  z073849173X  aCaPaEBRcCaPaEBR  a(OCoLC)64746641214aHD30.37b.S47 2004eb  c97976d7785300aService level management using IBM Tivoli Service Level Advisor and Tivoli Business Systems Managerh[electronic resource] /c[Edson Manoel ... et al.].  a1st ed.  aAustin, TX :bIBM, International Technical Support Organization,cc2004.  axvi, 546 p. :bill.1 aIBM redbooks  a"December 2004."  a"SG24-6464-00."  aIncludes bibliographical references and index.  aElectronic reproduction.bPalo Alto, Calif. :cebrary,d2009.nAvailable via World Wide Web.nAccess may be limited to ebrary affiliated libraries.00aTivoli Business Systems Manager.913369100aIBM Tivoli service level advisor.9133692 0aBusinessxData processingxManagement.953704 0aElectronic commercexManagement.945439 0aInformation technologyxManagement.923120 0aService-level agreements.9133693 7aElectronic books.2local91901 aManoel, Edson.91336942 aInternational Business Machines Corporation.bInternational Technical Support Organization.91336952 aebrary, Inc.9191 0aIBM redbooks.913369640uhttp://site.ebrary.com/lib/strathmore/Doc?id=10112449zAn electronic book accessible through the World Wide Web; click to view  c97976d77853