@book{97891,
	author = {Bhe, Tony. and International Business Machines Corporation.},
	title = {Event management and best practices},
	publisher = {IBM, International Technical Support Organization,},
	year = {c2004.},
	series = {IBM redbooks},
	address = {Austin, TX :},
	edition = {1st ed.},
	note = {"June 2004."},
	url = {http://site.ebrary.com/lib/strathmore/Doc?id=10112124}
}