01429nam a22003614a 4500001001200000003000800012005001700020006001900037007001500056008004100071010001700112020001500129040002100144035002100165050002400186082001700210090001700227100003100244245013200275260008100407300003500488500002000523533015200543650003300695650003200728650004100760655003400801700002900835700003300864710002200897856013100919999001701050ebr10103782CaPaEBR20260707175632.0m        u        cr cn|||||||||040226s2004    enka    s     001 0 eng    z  2004041589  z1403913072  aCaPaEBRcCaPaEBR  a(OCoLC)64745851114aHD58.8b.D74 2004eb04a658.4/06222  c97385d772621 aDrew, John,d1970-913178810aJourney to leanh[electronic resource] :bmaking operational change stick /cJohn Drew, Blair McCallum, and Stefan Roggenhofer.  aHoundmills, Basingstoke, Hampshire ;aNew York :bPalgrave Macmillan,c2004.  axvii, 206 p. :bill. ;c24 cm.  aIncludes index.  aElectronic reproduction.bPalo Alto, Calif. :cebrary,d2009.nAvailable via World Wide Web.nAccess may be limited to ebrary affiliated libraries. 0aOrganizational change.91890 0aIndustrial management.9176 0aQuality function deployment.9131789 7aElectronic books.2local91901 aMcCallum, Blair.91317901 aRoggenhofer, Stefan.91317912 aebrary, Inc.919140uhttp://site.ebrary.com/lib/strathmore/Doc?id=10103782zAn electronic book accessible through the World Wide Web; click to view  c97385d77262