02673nam a2200337Ia 4500001001200000003000800012005001700020006001900037007001500056008004100071010001700112020001500129020002800144040002100172035002100193050002100214082001800235090001700253100002600270245013200296260003700428300001500465505142800480533015201908650003102060650004002091655003402131710002202165856013102187999001702318ebr10083635CaPaEBR20260707175307.0m        u        cr cn|||||||||030819s2004    nyu     s     000 0 eng d  z  2003018280  z0071457275  z0071424857 (alk. paper)  aCaPaEBRcCaPaEBR  a(OCoLC)64673375014aP95b.R86 2004eb04a302.2/242222  c94051d739281 aRunion, Meryl.95740910aHow to use power phrases to say what you mean, mean what you say, and get what you wanth[electronic resource] /cMeryl Runion.  aNew York :bMcGraw-Hill,cc2004.  avi, 248 p.0 aPart. I Why powerphrases? An idea whose time has come ; 1. Power up, stand up, speaktall ; 2. Powerphrases 101 ; 3. Poison phrases ; 4. Do you suffer from powerphrase deficiency? ; Part II The six secrets of powerphrases ; 5. Secret #1: It's what you don't say ; 6. Secret #2: It's in the details ; 7. Secret #3: Pick winning words that work ; 8. Secret #4: The power of the simple Truth ; 9. Secret #5: Protect the integrity of your words ; 10. Secret #6: There is power in nice ; 11. A personal note about powerphrases -- Part III Powerphrases in action ; 12. It seems like I've known you forever! ; 13. Make your opinion matter ; 14. The secret power of communicating feelings ; 15. Ask so you will receive ; 16. The power of NO! ; 17. Listen so they speak freely ; 18. When you really blew it ; 19. To get good answers you need good questions ; 20. You don't have to put up with put downs ; 21. Don't resist anger, defuse it ; 22. Use anger as a tool, not as a weapon ; 23. How to disagree without being disagreeable ; 24. Homicide is not an option ; 25. What he says is not what she hears-what she says is not what he hears -- Section IV, Put your best self forward with powerphrases ; 26. Tips, tool techniques, and for the luminous use of powerphrases ; 27. Answers to readers most pressing, vexing, and perplexing communication problems ; 28. Oh my gosh-powerphrases really work! ; 29. Your powerphrases final exam.  aElectronic reproduction.bPalo Alto, Calif. :cebrary,d2009.nAvailable via World Wide Web.nAccess may be limited to ebrary affiliated libraries. 0aOral communication.917601 0aInterpersonal communication.911021 7aElectronic books.2local91902 aebrary, Inc.919140uhttp://site.ebrary.com/lib/strathmore/Doc?id=10083635zAn electronic book accessible through the World Wide Web; click to view  c94051d73928