01376nam a2200349Ia 4500001001200000003000800012005001700020006001900037007001500056008004100071010001700112020001500129020002200144040002100166035002100187050002600208090001700234100002700251245015400278246003300432246002100465260003700486300001500523500005800538533015200596650003000748650004400778655003400822710002200856856013100878999001701009ebr10083630CaPaEBR20260707175307.0m        u        cr cn|||||||||050314s2005    nyu     s     000 0 eng d  z  2005297103  z0071465111  z007144453X (pbk.)  aCaPaEBRcCaPaEBR  a(OCoLC)64673374214aHF5415.5b.B32 2005eb  c94047d739241 aBacal, Robert.912263610aPerfect phrases for customer serviceh[electronic resource] :bhundreds of tools, techniques, and scripts for handling any situation /cRobert Bacal.30aPhrases for customer service30aCustomer service  aNew York :bMcGraw-Hill,cc2005.  axv, 222 p.  a"Make every customer a satisfied customer!" -- Cover.  aElectronic reproduction.bPalo Alto, Calif. :cebrary,d2009.nAvailable via World Wide Web.nAccess may be limited to ebrary affiliated libraries. 0aCustomer services.934026 0aCustomer servicesvTerminology.9122637 7aElectronic books.2local91902 aebrary, Inc.919140uhttp://site.ebrary.com/lib/strathmore/Doc?id=10083630zAn electronic book accessible through the World Wide Web; click to view  c94047d73924