TY  - BOOK
AU  - Bacal,Robert
ED  - ebrary, Inc.
TI  - Perfect phrases for customer service: hundreds of tools, techniques, and scripts for handling any situation 
AV  - HF5415.5 .B32 2005eb
PY  - 2005///
CY  - New York
PB  - McGraw-Hill
KW  - Customer services
KW  - Terminology
KW  - Electronic books
KW  - local
N1  - "Make every customer a satisfied customer!" -- Cover; Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/strathmore/Doc?id=10083630
ER  -