TY  - BOOK
AU  - Woodcock,Neil
AU  - Stone,Merlin
AU  - Foss,Bryan
ED  - ebrary, Inc.
TI  - The customer management scorecard: managing CRM for profit 
AV  - HF5415.5 .W66 2003eb
U1  - 658.8/12 21
PY  - 2003///
CY  - London, Sterling, VA
PB  - Kogan Page
KW  - Customer relations
KW  - Management
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references and index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/strathmore/Doc?id=10074928
ER  -