TY  - BOOK
AU  - Malandro,Loretta A.
ED  - ebrary, Inc.
TI  - Say it right the first time
AV  - HM1166 .M35 2003eb
U1  - 302 21
PY  - 2003///
CY  - New York
PB  - McGraw-Hill
KW  - Interpersonal communication
KW  - Oral communication
KW  - Electronic books
KW  - local
N1  - Includes index; Section I. Your power and how it impacts people -- 100% accountability -- Harnessing the power of your words -- The key to the kingdom -- How to capture discretionary effort and build accountability -- Your power, your position, and its impact -- How to gain trust and create alignment -- Leadership deathtrap-the "need to be right" -- How it destroys your credibility and plummets morale -- Section II -- Your words and how they trigger action or reaction -- The black hole -- How to make your point so what you say is what they hear -- 15 irritating word habits -- How they trigger reaction and what to do about it -- The hidden side of emotions -- How to disarm anger and use conflict to your advantage -- When your words get you in trouble --  How to recover quickly and prevent a repeat performance -- Section III -- Your words and how they inspire or derail -- Talking straight responsibly -- How to be direct and handle people who are not -- Commitments with integrity -- How to replace casual promises with real ownership -- Holding people accountable -- How to demand the "best in performance" and get it -- Index to speaking accountably; Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/strathmore/Doc?id=10045341
ER  -