@book{88796,
	author = {Malandro, Loretta A. and ebrary, Inc.},
	title = {Say it right the first time},
	publisher = {McGraw-Hill,},
	year = {c2003.},
	address = {New York :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/strathmore/Doc?id=10045341}
}