@book{86355,
	author = {Ball, Stephen. and ebrary, Inc.},
	title = {Advances in hospitality management research},
	publisher = {Emerald Group Pub.,},
	year = {2004.},
	series = {International journal of contemporary hospitality management ;},
	address = {[Bradford, England] :},
	url = {http://site.ebrary.com/lib/strathmore/Doc?id=10058623}
}