@book{85733,
	author = {Carter, Doug. and Green, Jennifer, and ebrary, Inc.},
	title = {Clients forever},
	publisher = {McGraw-Hill,},
	year = {c2003.},
	address = {New York :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/strathmore/Doc?id=10042731}
}