TY - BOOK AU - Cody,Steven AU - Harte,Richard ED - ebrary, Inc. TI - What's keeping your customers up at night?: close more deals by selling to your client's pain AV - HF5415.5 .C59 2003eb U1 - 658.8/12/02373 21 PY - 2003/// CY - New York PB - McGraw-Hill KW - Customer relations KW - Public relations KW - Selling KW - Electronic books KW - local N1 - Includes bibliographical references; Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries UR - http://site.ebrary.com/lib/strathmore/Doc?id=10040271 ER -