@book{81158,
	author = {Howard, Helen. and ebrary, Inc.},
	title = {Managing quality},
	publisher = {Scitech,},
	year = {2000.},
	series = {Universal manager},
	address = {Kent, C.T. :},
	url = {http://site.ebrary.com/lib/strathmore/Doc?id=10040403}
}