TY  - BOOK
AU  - Whalley,Andy
AU  - Headon,Ian
ED  - ebrary, Inc.
TI  - Obtaining and retaining customers
T2  - Universal manager
AV  - HF514.5 .W5 2001eb
U1  - 658.812 22
PY  - 2001///
CY  - Kent, C.T.
PB  - Scitech
KW  - Consumer satisfaction
KW  - Customer services
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references and index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/strathmore/Doc?id=10040395
ER  -