01409nam a22003614a 4500001001200000003000800012005001700020006001900037007001500056008004100071010001700112020004000129040002100169035002100190050002600211082001700237090001700254100002700271245014100298260003700439300003600476500002000512533015200532650003100684650003000715650002900745650003400774655003400808700003500842710002200877856013100899999001701030ebr10038449CaPaEBR20260707174439.0m        u        cr cn|||||||||020311s2002    nyua    s     001 0 eng    z  2002003898  z0071387390 (hardcover : alk. paper)  aCaPaEBRcCaPaEBR  a(OCoLC)64671543714aHF5415.5b.M66 2002eb04a658.8/12221  c78900d653971 aMooney, Kelly.910336614aThe ten demandmentsh[electronic resource] :brules to live by in the age of the demanding consumer /cKelly Mooney with Laura Bergheim.  aNew York :bMcGraw-Hill,cc2002.  axviii, 266 p. :bill. ;c21 cm.  aIncludes index.  aElectronic reproduction.bPalo Alto, Calif. :cebrary,d2009.nAvailable via World Wide Web.nAccess may be limited to ebrary affiliated libraries. 0aCustomer relations.934027 0aCustomer services.934026 0aCustomer loyalty.938353 0aConsumer satisfaction.927262 7aElectronic books.2local91901 aBergheim, Laura,d1962-9274052 aebrary, Inc.919140uhttp://site.ebrary.com/lib/strathmore/Doc?id=10038449zAn electronic book accessible through the World Wide Web; click to view  c78900d65397