TY  - BOOK
AU  - Mooney,Kelly
AU  - Bergheim,Laura
ED  - ebrary, Inc.
TI  - The ten demandments: rules to live by in the age of the demanding consumer 
AV  - HF5415.5 .M66 2002eb
U1  - 658.8/12 21
PY  - 2002///
CY  - New York
PB  - McGraw-Hill
KW  - Customer relations
KW  - Customer services
KW  - Customer loyalty
KW  - Consumer satisfaction
KW  - Electronic books
KW  - local
N1  - Includes index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/strathmore/Doc?id=10038449
ER  -