01593nam a22003854a 4500001001200000003000800012005001700020006001900037007001500056008004100071010001700112020001500129040002100144035002100165050002700186082001700213090001700230100002600247245018900273250001200462260004200474300003500516490004900551504006600600533015200666650002900818650003000847650003100877655003400908700004200942710002200984830005301006856013101059999001701190ebr10001742CaPaEBR20260707173651.0m        u        cr cn|||||||||000824s2001    caua    sb    001 0 eng    z   00011080   z0787946672  aCaPaEBRcCaPaEBR  a(OCoLC)64670543114aHF5415.5b.G753 2001eb04a658.8/12221  c57442d574381 aGriffin, Jill.98896610aCustomer winbackh[electronic resource] :bhow to recapture lost customers and keep them loyal /cJill Griffin and Michael W. Lowenstein ; foreword by Don    Peppers and Martha Rogers.  a1st ed.  aSan Francisco :bJossey-Bass,cc2001.  axxii, 314 p. :bill. ;c24 cm.1 aThe Jossey-Bass business & management series  aIncludes bibliographical references (p. 291-301) and indexes.  aElectronic reproduction.bPalo Alto, Calif. :cebrary,d2009.nAvailable via World Wide Web.nAccess may be limited to ebrary affiliated libraries. 0aCustomer loyalty.938353 0aCustomer services.934026 0aCustomer relations.934027 7aElectronic books.2local91901 aLowenstein, Michael W.,d1942-9889672 aebrary, Inc.9191 0aJossey-Bass business & management series.93824440uhttp://site.ebrary.com/lib/strathmore/Doc?id=10001742zAn electronic book accessible through the World Wide Web; click to view  c57442d57438