TY  - BOOK
AU  - Dana,Daniel
ED  - ebrary, Inc.
TI  - Conflict resolution: mediation tools for everyday worklife 
T2  - A briefcase book
AV  - HD42 .D358 2001eb
U1  - 658.4/053 21
PY  - 2001///
CY  - New York
PB  - McGraw-Hill
KW  - Conflict management
KW  - Mediation
KW  - Interpersonal conflict
KW  - Electronic books
KW  - local
N1  - Includes index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/strathmore/Doc?id=5004548
ER  -