@book{56611,
	author = {Dana, Daniel. and ebrary, Inc.},
	title = {Conflict resolution},
	publisher = {McGraw-Hill,},
	year = {c2001.},
	series = {A briefcase book},
	address = {New York :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/strathmore/Doc?id=5004548}
}