@book{56183,
	author = {Early, John F. and Coletti, O. John. and ebrary, Inc.},
	title = {The quality planning process},
	publisher = {McGraw-Hill,},
	year = {c1999.},
	address = {New York :},
	url = {http://site.ebrary.com/lib/strathmore/Doc?id=5003493}
}