@book{56133,
	author = {Kondō, Y. and Kanō, Noriaki, and ebrary, Inc.},
	title = {Quality in Japan},
	publisher = {McGraw-Hill,},
	year = {c1999.},
	address = {New York :},
	url = {http://site.ebrary.com/lib/strathmore/Doc?id=5003218}
}