@book{56128,
	author = {Bertin, Marcos E. J. and Juran, J. M. and ebrary, Inc.},
	title = {Quality in Latin America},
	publisher = {McGraw-Hill,},
	year = {c1999.},
	address = {New York :},
	url = {http://site.ebrary.com/lib/strathmore/Doc?id=5003212}
}