TY  - BOOK
AU  - Fuchs,Edward
AU  - Juran,J.M.
ED  - ebrary, Inc.
TI  - Quality in customer service
AV  - HF5415.5 .F83 1999eb
PY  - 1999///
CY  - New York
PB  - McGraw-Hill
KW  - Customer services
KW  - Customer relations
KW  - Consumer satisfaction
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references; Electronic reproduction; Palo Alto, Calif.; ebrary; 2005; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/strathmore/Doc?id=5002847
ER  -