01417nam a2200349 a 4500 ebr5002522 CaPaEBR 20260707173520.0 m u cr cn||||||||| 990413s2000 nyua s 001 0 eng 99023967 0071352104 CaPaEBR CaPaEBR (OCoLC)646897674 HF5415.5 .T484 2000eb 658.8/12 21 55884 55880 Thompson, Harvey. 84739 The customer-centered enterprise [electronic resource] : how IBM and other world-class companies achieve extraordinary results by putting customers first / Harvey Thompson. New York : McGraw-Hill, c2000. xv, 245 p. : ill. ; 24 cm. Includes index. Electronic reproduction. Palo Alto, Calif. : ebrary, 2005. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. International Business Machines Corporation Customer services. 84740 Customer services. 34026 Customer relations. 34027 Success in business. 1681 Electronic books. local 190 ebrary, Inc. 191 http://site.ebrary.com/lib/strathmore/Doc?id=5002522 An electronic book accessible through the World Wide Web; click to view 55884 55880