@book{55884,
	author = {Thompson, Harvey. and ebrary, Inc.},
	title = {The customer-centered enterprise},
	publisher = {McGraw-Hill,},
	year = {c2000.},
	address = {New York :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/strathmore/Doc?id=5002522}
}