@book{55675,
	author = {Grossnickle, Joshua. and Raskin, Oliver. and ebrary, Inc.},
	title = {Handbook of online marketing research},
	publisher = {McGraw-Hill,},
	year = {c2001.},
	address = {New York :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/strathmore/Doc?id=5001802}
}