@book{55667,
	author = {Thielen, David. and Thielen, Shirley. and ebrary, Inc.},
	title = {The 12 simple secrets of Microsoft management},
	publisher = {McGraw-Hill,},
	year = {c1999.},
	address = {New York :},
	url = {http://site.ebrary.com/lib/strathmore/Doc?id=5001789}
}