TY  - BOOK
AU  - Schaaf, Dick
ED  - APEC Tourism Working Group.
TI  - Taking care of business: 101 ways to keep your customers coming back without whinning, grovelling or giving away the store
SN  - 0943210070
AV  - G155.S3 1991 
PY  - 1991///
CY  - Minneapolis
PB  - Philip Jones
KW  - Keeping customers
KW  - Business
N1  - -
N2  - Proceedings of a seminar and visits program held in Cairns, Australia, 12-15 April 1999
ER  -