@book{50961,
	author = {Hass, Larry. and Mazzei, Leonardo.},
	title = {Setting Standards for Communication and Governance},
	publisher = {World Bank,},
	year = {c2007.},
	address = {Washington, D.C. :},
	url = {http://www.worldbank.icebox.ingenta.com/content/wb/2447}
}