@book{316484,
	author = {Ronoh, Joyce Cherotich and Ollows, Lilian},
	title = {Effect of relationship management practices on loan portfolio performance of commercial banks in Kenya/ },
	publisher = {Strathmore University; },
	year = {2019.},
	address = {Nairobi: },
	url = {https://su-plus.strathmore.edu/handle/11071/9516}
}