TY  - BOOK
AU  - Schellong,Alexander
ED  - ebrary, Inc.
TI  - Citizen relationship management: a study of CRM in government 
T2  - European university studies. Series XXXI, Politics = Publications universitaires europ�eennes. S�erie XXXI, Politics = Europ�aische Hochschulschriften. Reihe XXXI, Politik,
AV  - JS344.P8 S34 2008eb
U1  - 659.2/93208080973 22
PY  - 2008///
CY  - Frankfurt am Main
PB  - Lang
KW  - Municipal government
KW  - Public relations
KW  - United States
KW  - Local government
KW  - Customer relations
KW  - Management
KW  - Internet in public administration
KW  - Case studies
KW  - Electronic books
KW  - local
N1  - Thesis (doctoral)--Universit�at Frankfurt (Main), 2008; Includes bibliographical references (p. 195-239) and index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2011; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/strathmore/Doc?id=10601404
ER  -