TY  - BOOK
AU  - John H. Zenger
TI  - How leaders boost productivity
T2  - Startegies for the competitive edge
AV  -  HD57.7.Z46 1997 
PY  - 1997///
CY  - Stanford
PB  - Stanford Alumni Association
KW  - leadership skills
KW  - organizational behaviour
N2  - Program Highlights:

    * Changing the corporate culture and reward system.
    * Revising the definition of leadership.
    * Teaching productivity through imitation.


There are three things that make the difference in becoming a leader or being led: product quality, customer service, and productivity. Having made significant increases in product quality and customer service, the biggest challenge facing managers today lies in improving the productivity of their organizations. A leading authority on organizational change and high performance systems, Zenger discusses practical methods to help an organization shed its past and raise its standard for higher performance
ER  -