TY  - BOOK
ED  - Kantola Productions
TI  - Telehone courtesy: : you are the company
AV  - HF5415.A38 2004 
PY  - 2004///
CY  - California
PB  - Kantola productions
KW  - Telephone tips
KW  - Communication skills
KW  - Telephone selling
N2  - Use this telephone customer service training video to ensure that your organization always projects a responsive, professional image over the telephone.

This telephone customer service video will assure that everyone who picks up the phone in your office or business knows how to demonstrate good telephone courtesy and understands how important the telephone image you project can be to your business.

A professional phone demeanor can go a long way toward letting customers know that you're interested in them. After all, the customer is the reason your business exists. The attitude you have on the phone is also the attitude that the caller will apply to your company as a whole.

Learn the following telephone techniques:
    * Answer correctly. 
    * Politely ask a caller to hold.
    * Take accurate messages.
    * Assure callers that they are being listened to.
    * Transfer and forward calls.
    * Leave recorded messages.

This telephone customer service video is a great tool for teaching your staff how to project a positive view of your organization
ER  -