@book{231871,
	author = {Sharpe, Davida. and Johnson, Elinor. and ebrary, Inc.},
	title = {Managing conflict with your boss},
	publisher = {Center for Creative Leadership,},
	year = {2002.},
	series = {Ideas into action guidebooks},
	address = {Greensboro, NC :},
	url = {http://site.ebrary.com/lib/strathmore/Doc?id=10185428}
}