TY  - BOOK
AU  - Denton,D.Keith
TI  - Quality service: how America's top companies are competing in the customer-service revolution - and how you can too 
SN  - 0872015513
AV  - HD9981.5.D46 1989 
PY  - 1989///
CY  - Houston, Tex.
PB  - Gulf Pub. Co.
KW  - Service industries
KW  - United States
KW  - Quality control
KW  - Customer services
KW  - Consumer satisfaction
ER  -