@book{221593,
	author = {Deutch, John M., and Lester, Richard K. and ebrary, Inc.},
	title = {Making technology work},
	publisher = {Cambridge University Press,},
	year = {2004.},
	address = {Cambridge, UK ;},
	url = {http://site.ebrary.com/lib/strathmore/Doc?id=10120479}
}