TY  - BOOK
AU  - Berry,Leonard L.
AU  - Bennett,David R.
AU  - Brown,Carter W.
TI  - Service quality: a profit strategy for financial institutions 
SN  - 155623094X :
AV  - HG1616.C87B47 1989 
PY  - 1989///
CY  - Homewood, Ill.
PB  - Dow Jones-Irwin
KW  - Banks and banking
KW  - Customer services
N1  - Includes index
ER  -