TY  - BOOK
AU  - Tack,Alfred
TI  - Profitable customer care
SN  - 0750603968
AV  - HF5415.5.T33 1992 
PY  - 1992///
CY  - Oxford, Boston
PB  - Butterworth-Heinemann
KW  - Customer services
N1  - Includes index
ER  -