@book{216357,
	author = {Wysocki, Robert K. and ebrary, Inc.},
	title = {Project management process improvement},
	publisher = {Artech House,},
	year = {c2004.},
	series = {Artech House effective project management series},
	address = {Boston :},
	url = {http://site.ebrary.com/lib/strathmore/Doc?id=10082024}
}